Terms & Conditions

1. Application

All quotations, sales of goods, and services by MyFloat Ltd (“MyFloat”) are subject to these Terms & Conditions (“Terms”), unless we agree otherwise in writing. Any customer terms are excluded unless expressly accepted by us in writing.

2. Orders & cancellations

Orders are binding when confirmed by us in writing (including email). Cancellation or changes require our written agreement. Where we accept a cancellation or change, you agree to pay any costs reasonably incurred.

3. Delivery & risk

Unless otherwise agreed in writing, goods are dispatched at your risk once handed to the carrier. Delivery dates are estimates. We are not liable for delay caused by events beyond our reasonable control (see clause 10).

4. Prices, payment & title

• Prices are exclusive of VAT and any delivery/packaging charges unless stated otherwise.
• Immediate payment is required unless otherwise agreed in writing.
• We retain title to all goods until paid for in full. Risk transfers on dispatch (see clause 3).
• We may charge statutory interest and reasonable recovery costs on late invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).

5. Returns

All goods are supplied on a non-returnable basis unless a return is agreed by us in writing prior to purchase. Custom or special-order items are non-cancellable and non-returnable.

6. Remote support

Remote diagnostics and support are governed by our dedicated Terms of Remote Support. Where there is any conflict, those specific terms take precedence for remote-support services.

7. Warranty & liability

• Unless expressly stated otherwise in writing, goods and services are provided “as is”.
• Our total liability arising out of or in connection with a sale is limited to the price paid for the specific goods or services giving rise to the claim.
• We are not liable for any indirect or consequential loss, including loss of profit, business, data, or goodwill.

8. Inspection & complaints

You must inspect deliveries on receipt and notify us in writing of any visible defects, shortages, or delivery errors within 5 days of receipt. For transport damage, claims should be made against the carrier.

9. Compliance & use

You are responsible for ensuring goods are suitable for your application, installed and maintained correctly, and used in accordance with any instructions or applicable standards.

10. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including but not limited to supply-chain disruption, strikes, transport failures, extreme weather, or regulatory actions. We may suspend or cancel affected orders.

11. Governing law & jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

12. Changes to these terms

We may update these Terms from time to time. The version in force at the time of your order (or our order confirmation) will apply to that order. The current version is published on this page.